When processing an activation, change plan order or deactivation, and a future date is selected the following selection appears:
The background to implement this feature in IBIS is because of the following Viasat SDP policy where a Downgrade or Termination of a subscription is requested just before the auto-renewal date:
Change plan (downgrade) order:
When a customer requests a Downgrade of a subscription, it needs to be done in Viasat SDP just before it gets auto-renewed by the system, to prevent any Downgrade Fee being charged.
To avoid the possibility of an Downgrade Fee being charged, the subscription needs to be Downgraded on its Renewal Date (per SDP: Subscription Period End Date). To process this in time, a future dated Upgrade/Downgrade order (where the Request Delivery Date is the Renewal Date) needs to be created at least 2 days prior to the Renewal Date.
It must be done this way because otherwise on the Renewal Date the subscription will already have been renewed before the Downgrade order can take effect, and as a result the Downgrade Fee will be charged.
IBIS Example: The renewal date per SDP is 16 March, the change plan order is placed on March 13 with Future-Dated Order selected:
A provisioning task is created and when accepted and order created in SDP see Status Order (ORXXX), the provisioning task will show Sending Provider. This status will change to Completed when is processed in SDP and response is received on 16 March.
The SIM Card status will change from Activated to Pending Change and will change to Activated again when the Provisioning Task status is updated to Completed.
Deactivation order:
When a subscription is terminated, it needs to be done just before it gets auto-renewed in ViasaT SDP, to prevent an Eealy Termination Fee (ETF) being charged.
To avoid the possibility of an ETF being charged, the subscription needs to be Terminated on its Renewal Date (per SDP: Subscription Period End Date). To process this in time, a future dated Termination order needs to be created at least 2 days prior to the Renewal Date.
It must be done this way because otherwise on the Renewal Date the subscription will already have been renewed before the Termination order can take effect, and as a result en ETF will eb charged.
Note: Orders can only be future-dated up to a maximum of 30 days from the date the order is created, and not other modifications on that subscription will be possible until nthe future-dated order has completed successfully.
IBIS Example: The renewal date of an annual subscription is April1st. If the subscription needs to be ended before the renewal, the order need to be created before or on March 30. The deactivation date is set to April 1 00:00. A provisioning task is created and if successful, it will stay in status Sending Provider. In the provisioning task there is a reference to the SDP order created with execution date April 1 00:00. The SIM card status will show Pending Deactivation until the Inmarsat SDP response confirms the Deactivation.
Future dates orders and suspension conflict
The consequence of this policy is that it is not possible to suspend on a device that has a future dated order on its subscription. Please note: This is also affecting auto-suspend orders triggered by traffic monitors!
Also, a suspended device can’t have a future-dated deactivation order. Only an active device can be deactivated.
IBIS Permission: Provisioning_FutureDated