The type of the Service Notification describes what type of outage will be in effect. This can range from information, to firmware updates, to maintenance windows and unplanned outages. It is up to the IBIS admin to determine and implement these types.
Selecting the right category
When creating a Service Notification, it is important to select the correct type the notifications apply to. If the type of notification that is required is not available, this can be added by the IBIS admin.
Ensuring the customers will receive the notification
In order to ensure the customer will receive the notification, the customer has to have an email address filled out on the [customer details] page. This may be the [general] email address, or the email address field specifically designed for notifications.
Setting up new types
Types are set up in the Reference Tables part of the [Tools] menu, this is an admin functionality.