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Digital Skies knowledge base
Everything you always wanted to know
General
Customer management
Customer Account Creation
Customer Account Creation – Billing details
Customer labels
Installed Base
Device management
Assign SIM card to Customer account
Edit SIM card details
Custom fields for SIM Card & Subscription
Upload SIM Card Details
Deactivation of service
Bulk provisioning (suspend, resume, synch) & Bulk deactivation
Suspend service
SIM SWAP
SIM Card Status Reconciliation
Monitor Provisioning Tasks
Monitor Provisioning Tasks – SDP
Subscriptions overview
CDRs and Traffic Monitoring
Call Detail Records
CDR Rating analysis
CDR export format
CDRs – export via SFTP
CDRs – export via email
Call Detail Records – raw usage
Create and edit traffic monitors
Traffic monitors reporting
User Profiles
Restoring a user profile
Firewall Management
Apply a firewall ruleset to User Profile
Create firewall rules
Delete firewall rules
Edit firewall rules
Create Support Tickets
Provisioning Support
Technical Support
Billing Support
Service Notifications
Creating and updating Service Notifications
Service Notification Categories
Service Notification Types
Health Checks
Two factor authentication
Admin functionality
User Management
Create new IBIS user
Inactivate a User
Provisioning notification email enabling
Provisioning Task Notification Templates
Transaction approval text – terms & conditions of provisioning and billing
Traffic Alert Templates
Settings – Biller Support Email
Custom defined card fields
IBIS security options
IBIS E-mail delivery
Provisioning Troubleshooting Guide
Reporting
Customers report
Traffic Reports
Rated Traffic Report
Unrated Traffic Report
Rating Errors Report
Cost price reporting
Alerts
Traffic Summary Report
History
Traffic Pivot Table
Installed Base Reports
Devices
Subscriptions
Sim Card Pivot Table
Reports – Fees
Support Reports
Support Pivot Table
Support Table
User profiles reports
Table Options Menu
Pivot Table Options Menu
Billing
Billing – Data Volume Units
Price plans
Price Plan Subscription Types
Create Price Plan
Early Termination Fee
Value Added Services
Reversed billing
Price plan changes – discounts – mark-ups
Manage Airtime Products
Fees
Fee types
Value Added Service Fees
Additional fee to a subscription (manual)
Create Fee (without link to subscription)
Fair distribution of the subscription fee
How to process price changes in IBIS
Activation and Deactivation (billing-only)
Edit and change subscription
Change Subscription Owner
Delete subscription (billing only)
Change Start Date Subscription (billing only)
Change End Date Subscription (billing only)
Create Subscription without provisioning (billing only)
Roll up invoice to Parent customer
Taxes
Exchange Rates
Change currency for Customer invoicing
Discount Rules
End of Month Billing
Create and regenerate draft invoices
Create a Manual or Sample Invoice
Invoice number and filename template
Subscription charge description
Create an Interim Invoice
Biller details – logo & invoice
Invoice email attachments
Credit Card payment module
Viasat
DPaaS Service Description
Airtime types
Inmarsat Provisioning – SDP synchronization
Future dated Viasat SDP order
BGAN
Device management
Inmarsat SIM card upload (one off)
MSISDN management
Swapping SIM cards
Synchronize SIM Card
Provisioning
Activation
Template Based Activation/Bulk Activation
Streaming Speeds
Change Service Configuration
Pricing
Price Plan – Tiered Pricing – BGAN Standard Plus
Tiered Static Pool Price Plan
Change Price Plan
Change Subscription Price Plan for multiple SIMs / pool subscription
Inmarsat – Call Forward CDRs
Fleet Broadband
Inmarsat Vessel management
Register a Vessel
Change Vessel for active SIM
FBB Group SCAP provisioning
Subscription Suspension
GX (FX, LX)
Top-ups
Prepaid (BGAN and GSPS)
Voucher Management
Prepaid Price Plan
Activation
Top-up of SIM Card
GSPS Regional Prepaid Vouchers
SCAP application & activation
IoT Nano/IDP
Device Management
Activation
Template Based Activation / Bulk Activation
Pricing
Deactivations
Iridium
SPaaS Service Description
Iridium Airtime types
Synchronization Service Configurations – Iridium
Iridium Open Port
Iridium Openport activation
Iridium Prepay
Iridium Certus
Device management
Iridium Certus – add a new SIM card (one off)
Iridium Certus – add a new SIM card (bulk)
Disposed status of a deactivated Iridium device
Iridium Vessel Management
Iridium Certus – register a vessel
Change Vessel on an active Certus SIM
Iridium Certus provisioning
Iridium Certus – Activation
Iridium Certus Activation – Maritime
Iridium Certus Activation – Dual SIM Static Shared Group
Public IP address activation
Public IP address activation (colo only)
Iridium Certus – GMDSS activation
Iridium Certus – Suspend
Iridium Certus – Resume
Iridium Certus – Deactivation
Iridium Certus – Change service configuration
Iridium Certus – SIM/Device Swap
Iridium Certus – CDRs
Iridium Certus – GMDSS
Iridium Certus – GMDSS activation
Iridium Certus – IMT
IMT Topics
IMT Provisioning
IMT CDRs
Iridium Certus Secondary Data Flow
Iridium Certus Price Plan creation
Certus 100 Fair Use Policy (billing increments)
Price Plans – Tiered Pricing – Iridium Certus
Price Plan – Certus Maritime Dual SIM Static Shared Group
Iridium Certus Dynamic Shared Group Price Plan creation
Change Price Plan Iridium Certus
Secondary Data Flow traffic – rating and invoicing
Iridium Certus Scratch Cards
Certus IP management
Iridium Certus – Change IP address
Certus NATted public IP addresses
Iridium Certus Colocation only module
User Profile Creation
Iridium Certus Technical Support
Iridium Certus end user and connection support
Iridium Certus 1.0 to Certus 2.0
Iridium Short Burst Data (SBD)
Iridium SBD Activation
IP Log reports for IOP and Iridium Certus
User instructions – IP Log reports for IOP and Iridium Certus
Iridium local numbering
Iridium Push To Talk (PTT) Activation
EchoStar
Airtime types
Provisioning
IBIS – SIM Activation
Suspend Service
Resume Service
Change Product – EchoStar Mobile
Change Service Configuration
Create a User Profile
Pricing
Change Price Plan – EchoStar Mobile
Starlink
Starlink – New Service Plan Structure – May 2025
Starlink Sites
Starlink Price Plans
Transfer Starlink Kits
Import Starlink Kits
Starlink Provisioning
Starlink Top Ups
Starlink Usage
Starlink Telemetry
Starlink Settings
EM PIP
PIP – SIM Activation
Momentum, Advantage and Continuity Activation
Synergy activation
EM PIP – Customer management
EM PIP – Price plan creation
EM PIP – End of Month Billing – WIP
EM PIP – Installed Base
Device management
Card/Terminal Details
EM SIM card upload (one off)
EM PIP – EM SIM card upload (bulk)
Subscriptions
EchoStar Mobile – CDRs
EM PIP – Changing provisioning templates
EM PIP – Radius Data Feed API
ISIP
Customer management
Installed base
Device Management
Subscriptions overview
Provisioning
Activation
IDP Management
Mailboxes
Mailbox assignment
Terminals
Messages
Map view
CDRs and Traffic Monitoring
Call Detail Records
Create and edit traffic monitors
ISIP – User Management
Update User roles (admin)
RTM
RTM refresh introduction
New and Legacy interface
Navigation and control
Report navigation
Dashboard
Terminal Management
Browse terminals
Terminal widgets
Terminal actions
Maps
System monitors
Reports
Customers
EchoStar
IDP (in IBIS)
Messages
Terminals
Mailboxes
Terminal actions
Iridium Edge Pro (in IBIS)
Messages
Terminals
Mailboxes
Terminal actions
RTM for FBB
RTM FBB – New interface
RTM FBB – Dashboard
RTM FBB – Terminal management
RTM FBB – System monitors
RTM FBB – Reports and report navigation
iVent
Logging in
Device management
Price plans and monitors
Provisioning
Change plan
Top ups
Network Tools
Search…
Digital Skies knowledge base
Everything you always wanted to know
Search…
General
Customer management
Customer Account Creation
Customer Account Creation – Billing details
Customer labels
Installed Base
Device management
Assign SIM card to Customer account
Edit SIM card details
Custom fields for SIM Card & Subscription
Upload SIM Card Details
Deactivation of service
Bulk provisioning (suspend, resume, synch) & Bulk deactivation
Suspend service
SIM SWAP
SIM Card Status Reconciliation
Monitor Provisioning Tasks
Monitor Provisioning Tasks – SDP
Subscriptions overview
CDRs and Traffic Monitoring
Call Detail Records
CDR Rating analysis
CDR export format
CDRs – export via SFTP
CDRs – export via email
Call Detail Records – raw usage
Create and edit traffic monitors
Traffic monitors reporting
User Profiles
Restoring a user profile
Firewall Management
Apply a firewall ruleset to User Profile
Create firewall rules
Delete firewall rules
Edit firewall rules
Create Support Tickets
Provisioning Support
Technical Support
Billing Support
Service Notifications
Creating and updating Service Notifications
Service Notification Categories
Service Notification Types
Health Checks
Two factor authentication
Admin functionality
User Management
Create new IBIS user
Inactivate a User
Provisioning notification email enabling
Provisioning Task Notification Templates
Transaction approval text – terms & conditions of provisioning and billing
Traffic Alert Templates
Settings – Biller Support Email
Custom defined card fields
IBIS security options
IBIS E-mail delivery
Provisioning Troubleshooting Guide
Reporting
Customers report
Traffic Reports
Rated Traffic Report
Unrated Traffic Report
Rating Errors Report
Cost price reporting
Alerts
Traffic Summary Report
History
Traffic Pivot Table
Installed Base Reports
Devices
Subscriptions
Sim Card Pivot Table
Reports – Fees
Support Reports
Support Pivot Table
Support Table
User profiles reports
Table Options Menu
Pivot Table Options Menu
Billing
Billing – Data Volume Units
Price plans
Price Plan Subscription Types
Create Price Plan
Early Termination Fee
Value Added Services
Reversed billing
Price plan changes – discounts – mark-ups
Manage Airtime Products
Fees
Fee types
Value Added Service Fees
Additional fee to a subscription (manual)
Create Fee (without link to subscription)
Fair distribution of the subscription fee
How to process price changes in IBIS
Activation and Deactivation (billing-only)
Edit and change subscription
Change Subscription Owner
Delete subscription (billing only)
Change Start Date Subscription (billing only)
Change End Date Subscription (billing only)
Create Subscription without provisioning (billing only)
Roll up invoice to Parent customer
Taxes
Exchange Rates
Change currency for Customer invoicing
Discount Rules
End of Month Billing
Create and regenerate draft invoices
Create a Manual or Sample Invoice
Invoice number and filename template
Subscription charge description
Create an Interim Invoice
Biller details – logo & invoice
Invoice email attachments
Credit Card payment module
Viasat
DPaaS Service Description
Airtime types
Inmarsat Provisioning – SDP synchronization
Future dated Viasat SDP order
BGAN
Device management
Inmarsat SIM card upload (one off)
MSISDN management
Swapping SIM cards
Synchronize SIM Card
Provisioning
Activation
Template Based Activation/Bulk Activation
Streaming Speeds
Change Service Configuration
Pricing
Price Plan – Tiered Pricing – BGAN Standard Plus
Tiered Static Pool Price Plan
Change Price Plan
Change Subscription Price Plan for multiple SIMs / pool subscription
Inmarsat – Call Forward CDRs
Fleet Broadband
Inmarsat Vessel management
Register a Vessel
Change Vessel for active SIM
FBB Group SCAP provisioning
Subscription Suspension
GX (FX, LX)
Top-ups
Prepaid (BGAN and GSPS)
Voucher Management
Prepaid Price Plan
Activation
Top-up of SIM Card
GSPS Regional Prepaid Vouchers
SCAP application & activation
IoT Nano/IDP
Device Management
Activation
Template Based Activation / Bulk Activation
Pricing
Deactivations
Iridium
SPaaS Service Description
Iridium Airtime types
Synchronization Service Configurations – Iridium
Iridium Open Port
Iridium Openport activation
Iridium Prepay
Iridium Certus
Device management
Iridium Certus – add a new SIM card (one off)
Iridium Certus – add a new SIM card (bulk)
Disposed status of a deactivated Iridium device
Iridium Vessel Management
Iridium Certus – register a vessel
Change Vessel on an active Certus SIM
Iridium Certus provisioning
Iridium Certus – Activation
Iridium Certus Activation – Maritime
Iridium Certus Activation – Dual SIM Static Shared Group
Public IP address activation
Public IP address activation (colo only)
Iridium Certus – GMDSS activation
Iridium Certus – Suspend
Iridium Certus – Resume
Iridium Certus – Deactivation
Iridium Certus – Change service configuration
Iridium Certus – SIM/Device Swap
Iridium Certus – CDRs
Iridium Certus – GMDSS
Iridium Certus – GMDSS activation
Iridium Certus – IMT
IMT Topics
IMT Provisioning
IMT CDRs
Iridium Certus Secondary Data Flow
Iridium Certus Price Plan creation
Certus 100 Fair Use Policy (billing increments)
Price Plans – Tiered Pricing – Iridium Certus
Price Plan – Certus Maritime Dual SIM Static Shared Group
Iridium Certus Dynamic Shared Group Price Plan creation
Change Price Plan Iridium Certus
Secondary Data Flow traffic – rating and invoicing
Iridium Certus Scratch Cards
Certus IP management
Iridium Certus – Change IP address
Certus NATted public IP addresses
Iridium Certus Colocation only module
User Profile Creation
Iridium Certus Technical Support
Iridium Certus end user and connection support
Iridium Certus 1.0 to Certus 2.0
Iridium Short Burst Data (SBD)
Iridium SBD Activation
IP Log reports for IOP and Iridium Certus
User instructions – IP Log reports for IOP and Iridium Certus
Iridium local numbering
Iridium Push To Talk (PTT) Activation
EchoStar
Airtime types
Provisioning
IBIS – SIM Activation
Suspend Service
Resume Service
Change Product – EchoStar Mobile
Change Service Configuration
Create a User Profile
Pricing
Change Price Plan – EchoStar Mobile
Starlink
Starlink – New Service Plan Structure – May 2025
Starlink Sites
Starlink Price Plans
Transfer Starlink Kits
Import Starlink Kits
Starlink Provisioning
Starlink Top Ups
Starlink Usage
Starlink Telemetry
Starlink Settings
EM PIP
PIP – SIM Activation
Momentum, Advantage and Continuity Activation
Synergy activation
EM PIP – Customer management
EM PIP – Price plan creation
EM PIP – End of Month Billing – WIP
EM PIP – Installed Base
Device management
Card/Terminal Details
EM SIM card upload (one off)
EM PIP – EM SIM card upload (bulk)
Subscriptions
EchoStar Mobile – CDRs
EM PIP – Changing provisioning templates
EM PIP – Radius Data Feed API
ISIP
Customer management
Installed base
Device Management
Subscriptions overview
Provisioning
Activation
IDP Management
Mailboxes
Mailbox assignment
Terminals
Messages
Map view
CDRs and Traffic Monitoring
Call Detail Records
Create and edit traffic monitors
ISIP – User Management
Update User roles (admin)
RTM
RTM refresh introduction
New and Legacy interface
Navigation and control
Report navigation
Dashboard
Terminal Management
Browse terminals
Terminal widgets
Terminal actions
Maps
System monitors
Reports
Customers
EchoStar
IDP (in IBIS)
Messages
Terminals
Mailboxes
Terminal actions
Iridium Edge Pro (in IBIS)
Messages
Terminals
Mailboxes
Terminal actions
RTM for FBB
RTM FBB – New interface
RTM FBB – Dashboard
RTM FBB – Terminal management
RTM FBB – System monitors
RTM FBB – Reports and report navigation
iVent
Logging in
Device management
Price plans and monitors
Provisioning
Change plan
Top ups
Network Tools
Search…
Inmarsat
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