Prerequisites:
- SIM card details meet all criteria, check here but make sure the SIM is assigned to the correct product in both IBIS & the EM PIP. Please note that two SIM cards are required: One SynSat and one SynCell.
- The customer to activate the device for has been created. If not, go to customer creation
- The priceplan to activate the device on has been created and is made available to this customer. If not, go to price plan creation
- The default firewall settings for the customer are known and set up, if not, go to create firewall rules.
Instructions:
Find the SynSat SIM card in [Installed Base] and click hyperlink of the ICCID
This will open Open SIM card/Terminal Details screen, click [Activate] on the bottom of the page
The [Activate] button will open the activation screen.
The Customer, Product and ICCID will auto populate. Check these are correct before proceeding. Select the required price plan and update the start date if required.
For a standard activation you will leave the following options as ‘Yes’.
- Start Billing creates the subscription in IBIS
- Provision to IBIS EchoStar sends a provisioning task to EM PiP (send provider)
- Provision to POP is for profile creation.
Select [Next]
On the Configuration screen, the SynSat ICCID will auto populate but the SynSat SIMcard has to be added. On this screen, do not select to create a User Profile, as this will be done in the next (PoP) screen. Add a second APN for the SynSat SIM card if required.
During an activation there is the option to add up to 2 APNs to the SynSat SIM card. If more APNs are required follow the Change Service configuration instructions.
Select the APN/s required for the SIM card using the drop down list. Only EM APNs available to this customer will be visible. If only 1 APN is required, leave APN URI 2 blank.
When ready click [Next]
The next page is for PoP configuration
In the IP Address field, leave it blank to auto assign an IP address to the User Profile. If the IP address is already known, type it in here.
In the network field, use the drop down list to select the correct EM network and click [Next].
The next page is for the user to confirm the start & commitment date is correct as add any other fees that may be applicable. The Synergy subscription is a two SIM card pool, please select the option [Create new subscription] in the drop-down list.
The last page is a confirmation page for the user to check everything is correct.
The user will be prompted to read and agree with the Terms & Conditions of the activation request before proceeding. Tick the agreement box before clicking [Finish]
The user will receive a provisioning task creation confirmation and can monitor the task through to completion via the provisioning task menu.
Deactivation:
It is not possible to deactivate only one of the two SIM cards, when the option to deactivate is selected, both SIM cards will be added to the deactivation order.